Support

Email us at hello@basalticware.com. This address handles support for the Flowzao web app and the iOS and Android apps, as well as questions about privacy, your data and your account.

Flowzao is operated by Basalticware, Lda., Ponta Delgada, Azores, Portugal.

The email address of your Flowzao account and the name of your organization.

Where the problem happens: the web app, the iOS app or the Android app. In the mobile app, the version is shown at the bottom of Profile > Settings.

The ticket code, if your question is about a specific ticket.

What you did, what you expected and what happened instead. A screenshot helps.

Never send your password or your organization's AI API key by email. We will never ask for them.

We reply by email, on Portuguese working days. We aim to answer within a few working days, but we do not offer a guaranteed response time. Organizations on plans that include priority support are answered first.

Plans and payments are managed by the organization's owner in the web app at app.flowzao.com. The mobile app shows the current plan but does not sell or change plans.

You can delete your account in the mobile app, in the web app or by email. The account deletion page explains each option and what happens to your data. The privacy policy explains what we collect and why.